RapidCellFix

RapidCellFix isn't a repair shop — it's a repair service that comes to the customer. A normal e-commerce "book and pay" flow wasn't enough, because the hard part isn't taking the order. It's routing a technician to the right address with the right parts already in their van, then giving the office real-time visibility into where every technician is and what job they're on.

The client needed three groups served by one system: customers booking a repair for their exact device and screen quality at their address in a time window; technicians working a mobile-friendly queue of assigned jobs they can accept, mark en route and arrived, log parts against, take payment on, and complete — from their phone, in the field; and admin/dispatch watching a live map of technician locations, reassigning jobs, and handling inventory, purchase orders, and invoicing.

I chose Laravel with a React SPA — not Inertia, not a separately hosted frontend — so the whole thing ships as one deployable unit with one auth session. Sanctum cookie auth is shared between the customer booking flow and the technician/admin consoles, with spatie/laravel-permission gating what each role sees. Live technician location and job-status updates run over Laravel Reverb (self-hosted WebSockets) rather than polling, which matters when dispatch is watching a map. Inventory became its own subsystem: parts are tracked per location — main shop and each technician's van — and completing a job auto-deducts what was used. Otherwise the office has no idea a van is low on iPhone screens until a technician is stuck mid-job.